Abbreviations

BCS British Computer Society
BPO Business process outsourcing

BPR Business process redesign

CATWOE Customer, actor, transformation, Weltanschauung,owner, environmental constraints.

CIO Chief information officer

COTS Commercial off the shelf

CSF Critical success factor

DSDM Dynamic Systems Development Method

EA Enterprise architecture

EIP Executive information planning

ERP Enterprise resource planning

HR Human Resources

IMP Information Management Profession (group)

IT Information technology

ITIL IT Infrastructure Library

KPI Key performance indicator

MOST Mission, objectives, strategy, tactics

MPS Metropolitan Police Service

NPfIT National Programme for IT

NPV Net present value

OGC Office of Government Commerce

PEST Political, economic, sociological, technological

PESTLE Political, economic, sociological (social,socio-cultural), technological, legal, environmental

PID Project initiation document

PIR Post-implementation review

PRINCE2® Projects In a Controlled Environment

Prof IT Professionalism in IT programme

RAD Rapid Application Development

RFC Requests for change

ROI Return on investment

SARAH Shock, anger, rejection, acceptance, hope

SDLC Systems development life cycle

SFIA Skills Framework for the Information Age

SRO Senior responsible owner

SRO/PO Senior responsible owner/project owner

SSADM Structured Systems Analysis and Design Method

SSM Soft systems methodology

SWOT Strengths, weaknesses, opportunities, threats

TOGAF The Open Group Architecture Framework